Frequently Asked Questions
Everything you need to know about your TOZO experience.
How do I pair my TOZO earbuds for the first time?
Simply remove both earbuds from the charging case, and they will automatically enter pairing mode. Open your device's Bluetooth settings and select the TOZO model name to connect.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping may take 7-14 business days.
Are TOZO products covered by a warranty?
Yes, all TOZO products come with a 1-year limited warranty that covers manufacturing defects. You can extend your warranty by registering your product on our official website.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Are the earbuds waterproof?
Many TOZO models feature IPX8 waterproof ratings, meaning they can be submerged in water up to 1 meter deep for 30 minutes. Please check your specific model's specifications for its exact rating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.