Returns & Exchanges

At TOZO, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device does not meet your expectations, we provide a seamless return process for all original orders.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Pack Your Device

  Securely place the item in its original packaging, including all accessories, manuals, and cables provided at purchase.

• 3.
  Ship to TOZO

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, your refund will be processed to your original payment method within 5-7 business days.